Contact Us

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COVID-19 Update 3/5/2021: ZNM Performance understands this is a difficult time for many due to COVID-19. In making sure we are staying committed to adhering to guidelines and regulations we've had to make some changes. Our online store is 100% functional throughout this period. Currently shipments can be delayed by 1-3 business days. To make sure we limit contact with others to help stop this spread, our will call location will be closed through April 15th, 2021. As of this update in early January, New Jersey is seeing a massive spike in new cases. Sadly we anticipate this to be the case through the colder winter months. Parts cannot be picked up or returned to our Lincoln Park location. In addition, all of our next day day deliveries on Genuine BMW parts to the tri-state NY area will be suspended. All orders will have to be shipped using either USPS, UPS or FedEx. Thank you for understanding and let's make this a community effort to beat this virus!

We strive to offer the highest level of customer service and satisfaction. Should you have any questions, comments or concerns, feel free to contact us via one of the methods below. 

Kindly note all local pickup's require an appointment prior to picking up your order. Showing up without an appointment does not guarantee that your order will be available for pickup. 

PHONE

888-966-7373 Toll Free

973-545-2727 Local 

EMAIL

For product questions and inquiries : sales@znmperformance.com

For questions regarding your order : service@znmperformance.com 

HOURS OF OPERATION                           LOCAL PICKUP HOURS

Monday 9AM - 6PM
Tuesday 9AM - 6PM
Wednesday 9AM - 6PM
Thursday 9AM - 6PM
Friday 9AM - 6PM
Saturday 9AM - 3PM
Sunday Closed
Monday 9AM - 500PM
Tuesday 9AM - 500PM
Wednesday 9AM - 500PM
Thursday 9AM - 500PM
Friday 9AM - 500PM
Saturday 9AM - 215PM
Sunday Closed

 

FREQUENTLY ASKED QUESTIONS 

1) When will my order ship? 

  • On each items product page, there is an availability listed. If you purchase an item on a Monday by 2PM with availability that states "ships in 1 business day", the item will ship the following day on Tuesday. All in stock items ordered before 1PM will ship the same day. For direct ship items, please contact us for an accurate timeline regarding shipping and delivery. 

2) If the lifetime warranty real? 

3) I realized I ordered the wrong part, can I change or modify the order? 

  • You can. While we can't make any promises regarding correcting errors before an items ships, we'll do our best. Email service@znmperformance.com with your order number along with your concern. 

4) Why do you not honor fluids under your Lifetime Warranty 

  • This is a large grey area with carriers, especially the United States Postal Service. Unfortunately, numerous returns of oil bottles were sent back to us and leaked during shipping. When this happens a few hundred times, carriers take up the issue with the sender of which the items are going to. It puts our accounts with the shipping carriers in jeopardy. 

5) I do not see my question answered above

  • Kindly fill out the form below and one of our specialists will get in touch with you as soon as possible! 

We're happy to answer questions or help you with returns.
Please fill out the form below if you need assistance.